This Privacy Policy explains how Euro Star Horeca SRL, the operator of the website animaletto.ro, collects, uses, stores and protects the personal data of users who access the website or interact with our services.
By using the website animaletto.ro, you confirm that you have read and understood the information presented in this policy.
The data controller is EURO STAR HORECA SRL, with its registered office in Ilfov, Str. Radarului, 9F, registered with the Trade Register under no. J23/772/2022, VAT no. 45596389, hereinafter referred to as “Animaletto”, “we”, “us” or “the controller”.
1. What personal data we collect
Depending on how you interact with our website and services, we may collect the following categories of data:
* first and last name;
* email address;
* phone number;
* information submitted through contact forms, reservation requests or private event requests;
* date, time and reservation details;
* preferences voluntarily communicated, such as number of guests, type of event or other relevant details;
* technical data, such as IP address, device type, browser used, pages accessed and time spent on the website;
* data collected through cookies or similar technologies, in accordance with the Cookie Policy.
We do not intentionally collect sensitive data, such as health data, religion, political opinions or other special categories of data, unless such information is voluntarily provided by the user and is necessary for managing a specific request.
2. How we collect data
Personal data may be collected when you:
* access the website animaletto.ro;
* complete a contact form;
* submit a reservation or private event request;
* contact us by email, phone or social media;
* subscribe to commercial communications or newsletter, if this option is available;
* interact with third-party platforms integrated into or linked on the website, such as reservation, delivery or social media platforms.
3. Why we use personal data
We may use personal data for the following purposes:
* to respond to requests submitted through the website, email, phone or social media;
* to manage reservations, private event requests or other operational requests;
* to communicate information about reservations, opening hours, availability, menus or services;
* to improve the user experience on the website;
* for internal analysis, statistics and website content optimization;
* for marketing communications, newsletters, campaigns or offers, only where we have your consent or another applicable legal basis;
* to comply with legal and tax obligations;
* to prevent fraud, protect the security of the website and manage potential disputes.
4. Legal basis for processing
We process personal data based on one or more legal grounds:
* your consent, for example for newsletter subscriptions or acceptance of certain cookies;
* performance of a contract or pre-contractual steps, for example for managing a reservation or event request;
* legitimate interest, for example for improving our services, website security or communication with users;
* legal obligations, when the law requires us to store or disclose certain information.
5. Who we may share data with
Personal data may be shared, when necessary, with:
* IT, hosting, maintenance and security service providers;
* reservation, delivery or communication platforms, if used for managing requests;
* marketing, email, analytics or online advertising service providers;
* consultants, accountants, lawyers or other professional partners;
* public authorities, institutions or courts, where there is a legal obligation.
We do not sell users’ personal data to third parties.
6. Third-party platforms
The website animaletto.ro may contain links to external platforms, such as reservation platforms, delivery platforms, social media or other partner websites.
When you access these platforms, the processing of your data will be governed by the privacy policies of those respective platforms. Animaletto is not responsible for how these third parties collect or use personal data.
7. Marketing communications
If you choose to subscribe to our newsletter or receive commercial communications from us, we may use your contact details to send you information about news, menus, events, campaigns, offers or other relevant communications related to the Animaletto brands.
You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly at the address mentioned in this policy.
8. Cookies and similar technologies
The website may use cookies and similar technologies for the proper functioning of the website, analytics, personalization of the experience and, where applicable, marketing.
For more details about the types of cookies used and how you can manage them, please consult the Cookie Policy available on the website.
9. How long we keep data
We keep personal data only for as long as necessary for the purposes for which it was collected, in compliance with the applicable legal retention periods.
For example:
* data submitted through contact forms may be kept for the time necessary to resolve the request;
* data related to reservations may be kept for managing the customer relationship and internal records;
* data required for tax or legal obligations will be kept according to the periods required by law;
* data used for marketing will be kept until consent is withdrawn or until unsubscribe.
10. Data security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.
However, no method of data transmission over the internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted online.
11. Your rights
In accordance with the applicable data protection legislation, you have the following rights:
* the right to access your personal data;
* the right to rectify inaccurate or incomplete data;
* the right to erase your data, under certain conditions;
* the right to restrict processing;
* the right to object to certain processing activities;
* the right to data portability;
* the right to withdraw your consent, where processing is based on consent;
* the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing.
To exercise these rights, you can contact us at the email address mentioned below.
12. Children’s data
The website animaletto.ro is not intended for children under the age of 16 and we do not intentionally collect personal data from minors.
If we become aware that we have collected personal data from a minor without the appropriate consent, we will take steps to delete that data.
13. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy whenever necessary. The updated version will be published on this page and will become effective from the moment of publication.
We recommend checking this page periodically to stay informed about any changes.
14. Contact
For questions, requests or exercising your rights regarding personal data, you can contact us at:
Email: ioana@animaletto.ro, animaletto@animaletto.ro, diana@animaletto.ro
